Hi gang.
I guess this thread is actually about two different things I was asked about today. Usually our systems run fairly reliably without much issue. Today I had one gal who's "message key" was actually calling other extensions rather than NuPoint. Two different ones. VM is NuPoint, the hunt group number for VM is 800. I can't tell if perhaps the key was calling a ring group or not, but it certainly looked like it was calling these two different extensions directly. I rebooted the 5330e and it appeared to fix it. Anybody seen this? What causes it?
The other was, when upon reception transferring a caller using a dss/blf key on a PKM, it would go to a different extension than the one the button is programmed for. We thought perhaps the called extension was being forwarded to the other number, but it was apparently not. I guess it could be doing a forward on busy or something, but I haven't checked yet. Again, this is just an oddball routing issue, so I'm hoping our systems aren't tweaking out randomly. I'll have to get more reports to be sure. What would cause this kind of issue?
TIA, dg