Hi,
MCD 6.0 SP2 and CCM I believe is on version 6. I will not pretend and say that I know much about CCM...cause I don't, thats why I was hoping to get some pointers.
Initially, agents that were removed on the controller were still showing up on CCM. The admin tells me that he has resolved this but now he says the new agents are not showing up on the CCM client even after adding them on the controller. Agents working remotely are unable to tell if they are logged in or not. To me it sounds like a sync issue between the controller and CCM. Will be heading out onsite tomorrow to have a look - question is...what should I look out for?. I'm quite conversant with MCD, MAS, UCA and a few other mitel products - but not CCM. Any pointers will be highly appreciated.
Cheers!