Author Topic: CSM Conference Calls in Reporter  (Read 1429 times)

Offline acraig00

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CSM Conference Calls in Reporter
« on: March 03, 2015, 04:48:45 PM »
Is there to way to mark the [CONF] [Call Conference Device] extension as "External" in CSM?

We use CSM to generate call activity reports.

Currently, we filter it down to External calls only (we don't want station to station to count in talk time).

Conference calls talk time is not being credited as External. It is showing up as station to station.

Anyone know a workaround?

Thanks!


 

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