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Author Topic: Can't hear ring when calling extension  (Read 2757 times)

Offline Monk

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Can't hear ring when calling extension
« on: February 26, 2015, 04:51:16 PM »
When some of our personnel call the inter company extensions, they can not hear the phone ringing on the other end. They just get dead air until someone picks up the extension. These are Mitel 8528 phones. How can this be corrected?
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Offline DND ON

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Re: Can't hear ring when calling extension
« Reply #1 on: February 26, 2015, 06:04:32 PM »
Check the audio settings on the phones, make sure they're set for ringback.
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Offline Monk

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Re: Can't hear ring when calling extension
« Reply #2 on: February 27, 2015, 10:12:45 AM »
We haven't changed any phone settings. This just started a couple days ago with no changes or warnings.
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Offline dwayneg

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Re: Can't hear ring when calling extension
« Reply #3 on: February 27, 2015, 11:26:22 AM »
have you unplugged phones to reset? believe I solved this once by doing that.
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Offline mitelengineeruk

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Re: Can't hear ring when calling extension
« Reply #4 on: March 03, 2015, 06:58:19 PM »
What card are these phones on? Main controller? DEI?

I would also try resetting the digital module.
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