Embedded voicemail answer point

[mgodinez]

Hello,

We're running a MCD 3300 Controller - Release Level 6.0SP3.  I have a basic question regarding trunks and the embedded voicemail.

How is the dial in answer point defined?  I would like to do some testing by assigning DID 3000 as the 'main line' for the embedded voicemail.  How is this done? 

I have defined my voicemail ports:  Voicemail -> System Settings -> VM Ports -> 2001 thru 2030.

Hunt group has been built:  Users and Devices -> Group Programming -> Hunt groups -> 7000, Circular, priority 64, Voicemail hunt group type, members 2001 thru 2030

I have a test voicemail box in place:  Voicemail -> VM Mailboxes -> mailbox number 0 (operator), mailbox number 1 (test mailbox), mailbox number 9999 (administrator mailbox)

Call rerouting (always, first, second) assignments have been applied to the test mailbox -> routed to hunt group number.

I feel that I have most of the components in place, with the exception of how to set an answer point to direct callers to the VM system greeting and voicemail options (0, 1).

I'm pretty sure I need to define a trunk to associate an answer point for the embedded voicemail.  Just can't wrap my head around it.

Any insight or advice would be greatly appreciated.

Regards,

Mike G.
Seattle, WA

[johnp]

Assuming that you are receiving 4 digits for your DID's, In system speed call assignment form make 3000 dial 7000

[mgodinez]

Hello,

Thank you so, so much for the prompt reply.

My apologies - yes, we're using 4 digits for our DIDs.

Setting the system speed calls -> Speed call number 3000 to actual number 7000

Gives me the embedded auto vm prompt 'please enter your mailbox number'.

I can * back to get the main day greeting, however.  Which is good enough for my testing  

Out of curiosity and an opportunity to learn more - how do I enable the hunt group number to play the main day greeting on the embedded VM?

Thanks again.

Regards,

Mike G.
Seattle, WA

[johnp]

Did you try dialing the DID number? If only the speed call, the system knows your identity.

[mgodinez]

Hello John P.,

Thank you for helping me.

I dialed the DID - 3000, and am prompted to pls. enter in your mailbox.

Dialing the hunt group number 7000 gives me the same prompt.

Is it because my test VM boxes are just 'message only'.  And don't terminate to an actual device? 

Thanks again for spending some time on this.  Really appreciate it

Regards,

Mike G.
Seattle, WA

[johnp]

I meant the full telephone number