Author Topic: ACD Call Queue Question (Read 2055 times)

JasonTL · « **on:** January 30, 2015, 11:25:03 AM »

I am trying to help a customer with an ACD group. They have one group the has 5 members, if they are all on the phone currently, the caller hears on hold music and is queued until a line becomes open. The other group appears to be set up the same way. If all members are busy the caller hears a busy signal instead of the on hold music. I have stared and compared the best I can and don't really see any differences?

pmhaynes · « **Reply #1 on:** February 02, 2015, 11:47:50 AM »

have you compared ACD paths as well?

JasonTL · « **Reply #2 on:** February 04, 2015, 11:32:16 AM »

I have compared paths, I don't see any differences so far?

ralph · « **Reply #3 on:** February 04, 2015, 01:02:50 PM »

Is it using the exact same group but different paths or is it unique groups and paths?

Ralph

JasonTL · « **Reply #4 on:** February 04, 2015, 05:48:57 PM »

It is different groups and paths. I am trying to stare and compare the settings, but don't see anything different.

boycey9 · « **Reply #5 on:** February 05, 2015, 06:35:24 AM »

How are you testing this, please give examples of number you are dialling etc as a Path should not give busy tone back.

ralph · « **Reply #6 on:** February 05, 2015, 08:17:21 AM »

Try putting the same group number in the path.

Ralph

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Author Topic: ACD Call Queue Question (Read 2055 times)

JasonTL

ACD Call Queue Question

pmhaynes

Re: ACD Call Queue Question

JasonTL

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ralph

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JasonTL

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boycey9

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ralph

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