5330 set won't update or boot

[acejavelin]

Pulled a "new" 5330 out of the box and plugged it in,  starts upgrading then freezes at 256 and "L2 Download Error" and just keeps resetting... Both main and boot version currently show version 1.0.0.23, bad phone or anybody got any ideas?

[ralph]

Seems like I can remember seeing this before.   If I remember correctly it turned out to be a bad phone.
Of course you've probably already done this but:
1) Try the phone on a known good working port
2) Default it.

Ralph

[acejavelin]

Yeah, tried those... looks like a bad phone.

[LoopyLou]

cable?

[acejavelin]

Another phone works perfectly, same cable, port, etc... looks like a bad phone. And the "new" phone the customer was referring to went out of warranty in 2008, so it had been sitting on the shelf a long time. I gave them repair options, it's there call I guess.

[johnkeri]

Other then a bad phone, and that is very plausible.
Connect the phone with a power brick into the port of the phone system, if you have an MXe you have two ports. This way you avoid any and all network related issues.
Otherwise: set the phone static for at least the VLAN. In case there is some limitation or timeout on TFTP.

If a phone is that old then it can't upgrade the options dealing with networks, like LLDP.
Either options above should work.

[jrg0852]

Have you blown it away (factory defaults)?

[Mattmayn]

I think we had a few like this not too long ago and support wanted us to find a pre-MCD 4.0 system to boot the phone on first to get the firmware to a point that it can upgrade to a newer version. There seems to be a load that isn't capable of moving up to the more recent releases.

I will see if I can get some more info from the tech that was handling it.

[acejavelin]

Yeah, factory defaulted twice, same behavior... customer decided to just junk it I guess. :/

[alexino]

Hi everyone,

I've found one way that worked well. Acording to Mattmayn...
Posted by: Mattmayn « on: February 12, 2014, 11:03:24 AM »
I think we had a few like this not too long ago and support wanted us to find a pre-MCD 4.0 system to boot the phone on first to get the firmware to a point that it can upgrade to a newer version. There seems to be a load that isn't capable of moving up to the more recent releases.

That's what I did:
1- I installed MCD 4.0 SP2 in a 3300 controller.
2- I registered the phone with the problem "l2 download err" in the 3300 controller (in MCD 4.0 SP2).
3- The phone downloaded its software succesfully.
4- I registered the phone in another 3300 controller (in this case the controller was in MCD 6.0 SP1). And then the phone donwloaded successfully its software.

It worked for me. However the phone has another problem. It only works with a power supply conected tp the network port of the IPphone and the network cable conected to the PC port of the same IPphone. But that is another thing.

[acejavelin]

I had this issue last night, the issue is some older 5330/40 phones with old firmware don't have the ability to resize the "boot partition" on the fly... Here is the fix that tech support had me do.

Download 9.0.3.29 firmware and install it on your PC, then in the install directory find the file called "tftp_ip.tar" and extract it to a separate directory. Download and install TFPT32 or TFTP64, start the TFTP server on your PC and set the directory to where you extracted the 9.0 tftp_ip.tar files. Now boot the phone and go into configuration, change the TFTP address to the address of your laptop and reboot, the phone should pull the 9.0 firmware and flash successfully, it will then come online and seem to work. Now go into the phone and clear the TFTP address (Factory Default phone) and reboot, it will then connect to the 3300 and pull firmware and reboot, you will still see a L2 Download error at this step but it will continue and flash the Main firmware, it will then reboot and reflash everything again and you should be good to go.

If this is a large installation and you want to do this to a number of phone simultaneously, you can log into the shell of the controller and stop the TFTP services, then FTP into the controller and navigate to /sysro/tftp and copy the directory to your laptop, then ftp the tftp_ip.tar files into the /sysro/tftp directory and restart the TFTP services in the 3300. Let all the phones come up and online, then stop TFTP services, delete the files in the /sysro/tftp directory and push the original files back, and restart TFTP services and reset the phones and you should be good to go.

Keywords for search engines...
5330
5340
L2 Download err
GetNewSoftwareLoad

[JJ]

I also had the issue with the messages

L2&Boot download error

and following that

Main unavailable
Resetting phone...

On my phone I was able to resolve this problem.

It turned out that I had the wrong port set in the network settings. After I blanked out this setting (and the device returned to use the standard port) it worked flawlessly again.

[ralph]

Good point. 
It wouldn't help to simply default the phone to catch these types of things.

Ralph