MiCCM and AGP

[Mattmayn]

Does anyone have a site running MiCCM 7.1 with multiple media servers? I have one that I am trying to do agent presence across the cluster and it is failing. I get SXERR_PRIVILDGE_VIOLATION in the client when I try to change the presence of an agent that is not on my controller. It works fine locally, or if I associate my employee with someone on that MCD/Media Sever. I feel like I am getting the run around from support and I was just wondering if anyone else could test for me.

Under the security role for the users I have all of the presence options selected and no restrictions on them.

Thanks!

[boycey9]

You could try adding an Extn from both systems to the account you are logging on with, The CCM invokes Mitai via the device you have attached to your profile.