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Author Topic: Extra numbers for marketing  (Read 1591 times)

Offline cholzhauer

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Extra numbers for marketing
« on: January 20, 2015, 09:29:01 PM »
Hi all,

I thought I remembered a way with the 5000 to create "extra" phone numbers for marketing purposes that could be used to track the number of calls about a promotion.  Other than pointing a DID at a STAR/CRA/HG, is there a better way to do this?

Thanks
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Offline dwayneg

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Re: Extra numbers for marketing
« Reply #1 on: January 21, 2015, 08:22:43 AM »
What are you using to report? CSM? SMDR?  Do you already have DIDs for these purposes?  If so you should be able to count calls per DID.
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Offline cholzhauer

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Re: Extra numbers for marketing
« Reply #2 on: January 21, 2015, 08:48:05 AM »
CSM.  I have spare DID's I could use, but nothing has been allocated as of yet.
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Offline dwayneg

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Re: Extra numbers for marketing
« Reply #3 on: January 21, 2015, 03:02:07 PM »
CSM can report based on DIDs, so you don't need to do anything special.  There's already a standard report call CALLS BY DID...run that and you'll see how many people called each number.
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