Must hit speaker or outgoing to get tone.

[branodnt.theisen]

Hello, I'm having problem with a phone where the user must hit the speaker button or outgoing button to get a tone on the handset. The lever on the phone where is tells it if is use is also not working. I've looked in the settings with no success. I've tried changing the phone out with a new one, but same problem. Thanks for the help. Any questions, or need me to clarify, please ask. It's also just the basic digital terminal. Model 520 4300.

[DND ON]

The phone is in headset mode. Default feature code is 317 to toggle on/off.

[branodnt.theisen]

Thanks for the help. Although it was not on DnD, it was on headset mode. The phone has no display, which when I tried the feature code 317 (toggles headset mode), the phone has to be idle for it to work. Hard to know that with no display. Thanks for the help again.