Author Topic: Add third party SIP Phone  (Read 3889 times)

Offline MarkB

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Add third party SIP Phone
« on: January 06, 2015, 02:46:17 PM »
We just went through an expensive upgrade in our boardroom.  There was an analog polycom being used.  Replacing it, was what got the project started.  We ended up with a Clearone Converge along with a Control4 unit which allows everything to be controlled via a tablet.  Clearone promised that everything would work with our Mitel.  The phone does work, however, the Clearone cannot send a flash to the Mitel.  Now we can't use the conference option.  The unit can be setup to connect via analog.  However, no we won't be getting all the advantages our VOIP system.  There has to be a way to make conference calls while being setup as a SIP phone instead of analog.


Offline x-man

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Re: Add third party SIP Phone
« Reply #1 on: January 06, 2015, 03:02:15 PM »
are there programmable keys on the conference unit? If so set one up as a flash key using the FAC on the mitel.

Offline irongladiator

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Re: Add third party SIP Phone
« Reply #2 on: January 06, 2015, 03:14:21 PM »
MarkB,
Additionally, you may want to look at two forms:
1) SIP Device Capabilities
    a) It may be wise to choose a different "SIP Device Capabilities Number" (I know by default it is set to 1.
    b) "Replace System based with Device based In-Call Features" (Set to "Yes)

2) Users and Services Configuration
    a) Select your SIP phone
    b) Under the "Service Details" tab, set your "SIP Device Capabilities" number to what you selected in step 1.

This helped in my case with a SIP based Polycom a few weeks back. (Polycom 6000)

-Iron


 

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