I am trying to build ACD agents and must be doing something wrong. I thought you just built the agent ID, and then would be able to assign name/buttons in the User and Services Config form. I cannot find the agent ID outside of the ACD related forms. I went ahead and built a path and agent group, rebooted the controller, nothing. Am I missing something really obvious here?
MCD 7.0 PR1
Thanks for the help,
Matthew