Our 5000 is having issues doing voicemail to email for one particular user. The user can receive email from internally and externally, so I feel good about the Exchange server. And Enhanced Integration is working for my 70+ other users. But no emails ever get through to this one person. I've tried turning it off/on, re-entering credentials, and even recreating voicemail box.
I set the mailbox for "Forward & Copy" and then pulled up the mail logs for the 5000. Here's what I see. Any suggestions? I'm totally baffled at this point, especially since it works for everyone else.
12:51:45 Mitel5000 exim[4750]: 1X21HV-0001Ec-Cu <= voicemail@namic.org U=root P=local S=45842 T="[0:05] Message for MB 1207 from x 1001 (EMPLOYEE 2.)"
Jul 1 12:51:46 Mitel5000 exim[4752]: 1X21HV-0001Ec-Cu ** employee1@namic.org R=smarthost T=remote_smtp: retry time not reached for any host after a long failure period
Jul 1 12:51:46 Mitel5000 exim[4754]: 1X21HW-0001Eg-2k <= <> R=1X21HV-0001Ec-Cu U=mail P=local S=46701 T="Mail delivery failed: returning message to sender"
Jul 1 12:51:47 Mitel5000 exim[4755]: 1X21HW-0001Eg-2k ** voicemail@namic.org R=smarthost T=remote_smtp: retry time not reached for any host after a long failure period
Jul 1 12:51:47 Mitel5000 exim[4755]: 1X21HW-0001Eg-2k Frozen (delivery error message)
Jul 1 12:51:47 Mitel5000 exim[4752]: 1X21HV-0001Ec-Cu Completed
Jul 1 12:52:56 Mitel5000 exim[4768]: 1X20nW-00013x-Gg Message is frozen
Jul 1 12:52:56 Mitel5000 exim[4770]: 1X20nF-00013V-Sr Message is frozen
Jul 1 12:52:56 Mitel5000 exim[4771]: 1X20mx-00013A-LK Message is frozen
Jul 1 12:52:56 Mitel5000 exim[4772]: 1X20mw-000132-2W Message is frozen
Jul 1 12:52:56 Mitel5000 exim[4773]: 1X20mo-00012u-AK Message is frozen
Jul 1 12:52:56 Mitel5000 exim[4774]: 1X20l2-000122-Qg Message is frozen
Jul 1 12:52:56 Mitel5000 exim[4775]: 1X20kw-00011s-O1 Message is frozen
Jul 1 12:52:56 Mitel5000 exim[4776]: 1X20kL-00010d-Od Message is frozen
Jul 1 12:52:56 Mitel5000 exim[4777]: 1X20cG-0000uQ-3R Message is frozen
