Author Topic: MCD stuck deleting User  (Read 3152 times)

Offline ChadH

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MCD stuck deleting User
« on: December 12, 2014, 11:38:01 AM »
I am trying to delete a User & Extension from the MCD, normal day-to-day function, but this time when selecting delete from the Range Programming window, the in process window just hangs, and user/extension does not get deleted.  Is this an issue with the database, hard driver, controller, etc?  I need to know how to correct this w/o contacting our 3rd party vendor as they charge for phone calls.


Online ralph

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Re: MCD stuck deleting User
« Reply #1 on: December 12, 2014, 02:04:35 PM »
Hi ChadH,
Try putting your browser in compatibility mode.   

Ralph

BTW:  I know your VAR really well.   They're a good VAR.   If you're still under contract then it shouldn't be a problem giving them a call to open a maintenance ticket.  Be sure to tell them you want a maintenance ticket and not a MAC so there isn't any confusion.   If you no longer have a contract then yes, you will be billed.

Offline x-man

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Re: MCD stuck deleting User
« Reply #2 on: December 12, 2014, 03:13:21 PM »
I just got the same with IE11. Been working mostly fine for a while then this...gone back to ie 8...had enough with this ***Censored***.

Offline ChadH

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Re: MCD stuck deleting User
« Reply #3 on: December 15, 2014, 07:28:41 AM »
Since I'm not a fan of having to lower my security options, in this case downgrading IE, to have web based software work correctly I have found that utilizing Firefox is much better.  For the last couple of days I have had no issues when upgrading, or making changes to the MCDs.

Online ralph

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Re: MCD stuck deleting User
« Reply #4 on: December 15, 2014, 08:39:12 AM »
I keep forgetting to mention Firefox as an option.   
It's only recently that we've been able to use it.

I'm glad you have a solution.

Ralph

Offline x-man

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Re: MCD stuck deleting User
« Reply #5 on: December 15, 2014, 10:18:45 AM »
no good for older systems though....release 6 only isn't it?

Offline v2win

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Re: MCD stuck deleting User
« Reply #6 on: December 16, 2014, 09:55:31 AM »
You can use Chrome with IE tabs on older versions.

Offline x-man

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Re: MCD stuck deleting User
« Reply #7 on: December 16, 2014, 11:52:56 AM »
Yes, but it has exactly the same fault as IE. I can't change mailbox type in vM mailbox configuration BUT I can in user and device configuration/vmail tab....go figure. If I revert to IE8 I can change it in either place.in IE and Chrome ie tab

Offline matthew

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Re: MCD stuck deleting User
« Reply #8 on: December 16, 2014, 05:34:13 PM »
In MOL, there's a What's New item that might be relevant.

Quote
Description/Symptoms
Symptoms:

The recent Windows Update KB3008923 is likely to break window.dialogArguments on secondary window. The ESM implementation of Ranging Programming, Multi-recording...etc is no longer working.

Body/Solutions
Workaround
-Uninstall Security Update for Microsoft Windows (KB3008923); or
-Use other web browser such as Chrome or FireFox (if applicable) to access ESM

Offline x-man

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Re: MCD stuck deleting User
« Reply #9 on: December 17, 2014, 06:01:13 AM »
Nope, stil the same.  :(


 

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