Just wanted to let you know I did a search on the forum and didn't find quite the info I need. I'm a newby to the Mitel systems so I'm not exactly clear on where to navigate to accomplish this task.
Ok, here is the scenario. We have a user who has changed room's but the phone in her room has a different extension then what is listed as her name in the directory. If I could find her original handset this would probably be as easy as moving her old handset to the other room, but alas it doesn't appear to be this simple.
When I log into the Mitel System, go to System Administration and do a search for her extension number, 5837, I get a message returned that says "no records found". If I call the extension it immediately goes to voicemail.
If I search for the number for the handset that is currently in her room, 5772, that record does show up, but it is associated to a different name.
Was hoping I could paste some screenshots here, but it appears I'm not able to.
If I click on User and Services Configuration-> Service Profile for the phone extension that is physically located in the room, 5772, it appears as though I see box to change the number but if I try to change it to extension 5837, I get a message that states "Number is in use" and it has an exclamation mark next to the box, so I clicked on Cancel.
Ok, so going on, if I click on Telephone Directory Management->Telephone Directory, it appears I can change the fields on extension 5772 and change it to her name and extension number.
If I navigate to Advanced Configuration->User and Device Attributes it appears I can change it here as well.
I guess I'm not certain which location I should actually change this at, or if I am even in the correct location to change this? If I do change the extension and name association here, will the voicemail still follow or will I need to set that back up as well?