I am having a problem with caller ID on external call forwarding. We are forwarding an extension to an external call center that needs the caller ID of the caller. If a call is forwarded on a N/A condition the CLID of the original caller is presented. If it forwarded on a "Busy" or "Always Forward" condition (or via call routing) the CLID of the PBX is presented. I cannot find any setting in COS or anywhere else that changes this behavior.