Author Topic: Call Waiting Announcement  (Read 1529 times)

Offline mcware

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Call Waiting Announcement
« on: November 16, 2014, 12:50:11 PM »
Hello

Our customer would like an announcement to be made after 7 rings, something like the below

(start) 7 rings - thank you for calling, our lines are busier than usual, we should be with your shortly, (back to start)

Could someone give me a top level overview of how i may be able to do this, i know we can setup a VM Information Mailbox but im not sure how to get it back to the start.

Many thanks
Francis


Offline matthew

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Re: Call Waiting Announcement
« Reply #1 on: November 16, 2014, 06:34:46 PM »
We have a customer that does this. Basic gist is calls to main number ring a multicall. After no answer, reroutes to an ACD that plays the RAD you want. At this point, they also use an Interflow Dialing List to offer a "We're busy, you can hold to be answered or dial 1 to leave a message" option. Ultimately interflows back to the multicall to ring again.

Offline johnp

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Re: Call Waiting Announcement
« Reply #2 on: November 19, 2014, 06:32:43 PM »
If it's a console the read about console rad

Offline Mattmayn

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Re: Call Waiting Announcement
« Reply #3 on: November 20, 2014, 05:07:54 AM »
If it is MCD 7.0 look into call coverage services announcements too.


 

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