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Author Topic: Trunk keys not lighting when in use  (Read 2192 times)

Offline Stlrs83

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Trunk keys not lighting when in use
« on: November 19, 2014, 08:28:08 AM »
I have one phone 5320 where the trunk keys will not light and show in use when someone else is on it. They light fine when go off hook on the phone. All other phones are fine.
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Offline sarond

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Re: Trunk keys not lighting when in use
« Reply #1 on: November 19, 2014, 08:35:40 AM »
Make sure it is a trunk key not a trunk group key.
This got me once.
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Offline Stlrs83

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Re: Trunk keys not lighting when in use
« Reply #2 on: November 19, 2014, 09:26:03 AM »
It is set as trunk key and even created a new key map and assigned the phone to it and same thing. Very weird.
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Offline dwayneg

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Re: Trunk keys not lighting when in use
« Reply #3 on: November 19, 2014, 09:49:51 AM »
User has not accidentally invoked ALTERNATE KEY MAP (feature code 399), has he?  That would cause it to not use the expected key map.
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Offline Stlrs83

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Re: Trunk keys not lighting when in use
« Reply #4 on: November 19, 2014, 09:56:53 AM »
No just checked it and is on the key map i assigned it. Makes no sense all the dss extension keys light up when someone is on the phone.
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Offline Stlrs83

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Re: Trunk keys not lighting when in use
« Reply #5 on: November 19, 2014, 10:12:14 AM »
Ok think problem is solved. Looks like led's are not working on first 3 buttons on phone.
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Offline DND ON

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Re: Trunk keys not lighting when in use
« Reply #6 on: November 19, 2014, 10:49:02 AM »
There are no LEDs on the first 3 buttons on a 5320. I usually assign them as page, pick up or queue - something that doesn't need a status lamp.
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