Cant dial Phantom from Auto attendant application? "number entered is not valid"

[Shelley Alonso]

Hi, I am relatively new to the Mitel Attendant Console.

I have a request to create an extension that forwards to a cell phone.  There will be no physical VOIP phone for the requested extension.

So, I set up a phantom extension.  And assigned a user to the phantom extension.  I think I have everything set up correctly, but when I call our main line, Press "1" to dial by extension, enter my phantom extension number, I get an error that "the number entered is not valid".


thanks!
Shelley

[cholzhauer]

What if you dial the phantom from your phone...does it work?

[DND ON]

Create an Extension ID in the Voice Processor.

[Shelley Alonso]

Hi!
Yes, the number does work when dialed from my voip phone.

Can you give me the quick steps to adding the ext to the voice processor?

thanks!
shelley

[Shelley Alonso]

Oh, I found it!  And that was exactly what I needed.  Everything is working now.

Thank you all so much for your help!!!!

Shelley