Author Topic: ACD Missing name  (Read 1369 times)

Offline EZEK

  • Contributer
  • *
  • Posts: 20
  • Country: ca
  • Karma: +0/-0
    • View Profile
ACD Missing name
« on: November 12, 2014, 02:50:17 PM »
Hi ,

I have a problem with ACD user ,each time he make an  internal calls he see only his number and not the name , I review the data in the users and devices and his name is exist but when I review the data in ACD agent ID I found only the extension number with out the name but I can't put the name as this is protected filed and in the telephone directory the extension number with the name exist .

can any one support in this


Offline august

  • Sr. Member
  • ****
  • Posts: 258
  • Country: ca
  • Karma: +9/-0
    • View Profile
Re: ACD Missing name
« Reply #1 on: November 12, 2014, 03:55:59 PM »
In the Telephone Directory, Add the number of the ACD user and the name of the user.


 

Sitemap 1 2 3 4 5 6 7 8 9 10