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Author Topic: UC360 collab point with mitel 5000, keypad not working in call  (Read 2393 times)

Offline unclejemima

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UC360 collab point with mitel 5000, keypad not working in call
« on: November 06, 2014, 04:06:10 PM »
If I use my UC360 to call an outside number, i reach a number that I have to press numbers to proceed (example, press 2 for tech support) the UC360 will not work.  There is the option to open the keypad screen, but I can press the numbers all I want and it wont recognize them.

Any idea's?
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Offline Tech Electronics

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Re: UC360 collab point with mitel 5000, keypad not working in call
« Reply #1 on: November 07, 2014, 08:37:05 AM »
Unclejemima,

Verify what the DTMF is set for, it should be RFC 2833 I believe. Also what version is the software at. I have noticed "odd" behavior on systems below 2.1 before.

Thanks,

TE
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Offline unclejemima

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Re: UC360 collab point with mitel 5000, keypad not working in call
« Reply #2 on: November 10, 2014, 01:46:17 PM »
You are correct.  We changed the codec to RFC2833 and problem solved!

Thanks!
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