Day Service Night Service 1 and Night Service 2 Options MITEL 3300

[dyls]

Hi

At present we operate with a day service from 8.30 to 5pm and a night service from 5pm to 8.30am I believe this is setup as Day Service 1 and Night Service 1 in out scheduler options. Night Service 2 is currently our Emergency greeting.

Any idea where I change where the ACD path goes to Night Service 1 or Night Service 2, as we now need to split the times so that day service is 8.30am to 5pm night service 1 is 5pm to 8pm and Night service 2 is 8pm to 8.30am.

Hope this make sense!  it wasn't a problem but now one of our teams needs to be in between 5pm and 8pm so need to know how to keep their Path open while the rest of the company is closed as it were!

Any help appreciated! MITEL 3300. Thanks. 

[matthew]

That sort of stuff is taken care of in the Call Rerouting forms.

[dyls]

Excellent, got it. Thanks.