Hi All,
We recently terminated an employee that was setup to receive all calls for a specific ring group (ext 2201) when a customer hit Option #2. I now need to ensure that when a customer hits option #2 that they are forwarded to one of our ACD paths (ext 2101). I have tried to setup a forwarding profile and also tried to add extension 2101 to the group members and deleting the terminated employee's number but I get errors. Any guidance on how can get this to work would be greatly appreciated!
Thanks,
Josh