Author Topic: One-Way audio calling ACD group  (Read 1536 times)

Offline JasonTL

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One-Way audio calling ACD group
« on: April 25, 2014, 01:00:57 PM »
When calling from an ESI key system to a Mitel 3300 ACD group we are getting one way audio. This a SIP trunk to SIP trunk call. If you dial the DID directly, it works fine, but when calling the ACD group, one way audio.


Offline ralph

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Re: One-Way audio calling ACD group
« Reply #1 on: April 25, 2014, 01:14:26 PM »
You're going to have to pull and post a wireshark capture for that one I believe.


Ralph

Offline JasonTL

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Re: One-Way audio calling ACD group
« Reply #2 on: April 25, 2014, 01:18:48 PM »
I will grab one as soon as i can , thanks.


Offline JasonTL

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Re: One-Way audio calling ACD group
« Reply #3 on: October 09, 2014, 12:30:53 PM »
I thought we had this corrected, but it has appeared again.

I am attaching the captures. I have 3. The first capture is a call into the ACD group, after being transferred, the call drops. The second is a direct dial to that extension, it works fine. The third is a cell call into the ACD group, when transferred it was fine. No drop.


 

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