We have an SX-2000 LIGHT cabinet and a 3300MXe controller.
--
Software v7.1.6.10_1
System relink: No Relink has been applied.
Call Control relink: 37.1.6.9_SP1
--
I had an executive request a MUTE button for his handset calls. I confirmed that he wanted the ability to mute a handset call and not a hands-free call. I did some research, a few boards suggested that I just use the MICROPHONE button to mute a handset call, but that did not work. Nor did I think it would.
We are using Superset 4025 phones. I found the user guide, and it says.
Handset Mute
To mute your handset's microphone during a call:
- Press the Handset Mute feature key.
To restore handset microphone operation:
- Press the Handset Mute feature key again
I used the SUPERKEY to view the key assignments. He does not have a key that is assigned as HANDSET MUTE. I tried to program a personal key, but MUTE, and HANDSET MUTE did not show up as an available assignment.
I checked the following forms and neither MUTE or HANDSET MUTE show up.
- Multiline Set Key Assignment
- Feature Access Code Assignment
- Class of Service Options Assignment
- System Options Assignment
Is it possible that this is a feature that needs to be bought?
I found a thread on "tek-Tips"
http://www.tek-tips.com/viewthread.cfm?qid=1634655 One of the members mentioned that "handset mute"
may not be available on the SS 4025. Can anyone confirm this?
