One-Way audio calling ACD group

[JasonTL]

When calling from an ESI key system to a Mitel 3300 ACD group we are getting one way audio. This a SIP trunk to SIP trunk call. If you dial the DID directly, it works fine, but when calling the ACD group, one way audio.

[ralph]

You're going to have to pull and post a wireshark capture for that one I believe.


Ralph

[JasonTL]

I will grab one as soon as i can , thanks.

[JasonTL]

I thought we had this corrected, but it has appeared again.

I am attaching the captures. I have 3. The first capture is a call into the ACD group, after being transferred, the call drops. The second is a direct dial to that extension, it works fine. The third is a cell call into the ACD group, when transferred it was fine. No drop.