I bought it online from a wholesaler, because Mitel told me any partner could get me the firmware and I could buy the phone any where. The online retailer isn't a Partner, so I have to get a hold of a partner. So far I am 4 weeks in and talking to 5 different companies. Everybody treats this firmware like its gold and super rare. UC360 looks really cool but I will stick to Polycom conference phones which I have sold hundreds of after this. Never have I had such a problem getting a simple firmware file. Kind of interesting the firmware isn't easy to get a hold of like most companies. I am about to have to eBay the phones and buy 2 Polycom phones so I can complete my project.