Suppress Caller ID in nupoint playback?

[stylie]

Hi all, just looking to shut up the lady that repeats caller ID during message playback. Currently using Build: 14.0.1.7.01
Just looked through all 304 FCOS settings and am coming up with nothing that jumps out at me. I thought maybe it could be done through user options but again, nothing really there.

Any ideas? Thanks in advance!

[stylie]

Anyone? Anyone? Bueler? 

[ralph]

I'll ask one of my Nupoint techs.  Waiting from an email from one of them.

Ralph

[vlevalois]

They are not all pertinent to your issue, but try these FCOS bits, all are enabled and my mbox does not announce CID:


001   Login to mailbox
   002   Transfer to mailbox attendant
   003   Return to welcome prompt
   004   Outside caller functions
   005   Play outside caller menu prompts
   006   Rewind and fast-forward during playback
   007   Pause in record or play
   018   Give and mark urgent
   019   Answer and mark urgent
   020   Make messages
   021   Make and request receipt
   022   Make to multiple destinations
   023   Make and mark confidential
   024   Give messages
   025   Give and request receipt
   026   Give to multiple destinations
   027   Give and mark confidential
   028   Give with comments
   029   Answer messages
   030   Answer and request receipt
   031   Answer and mark confidential
   032   Make to user distribution list
   033   Give to user distribution list
   034   Make to master distribution list
   035   Give to master distribution list
   038   Attach original message to answer
   040   Receive messages from other users
   041   Receive messages from outside callers
   043   Receive message of the day
   044   Receive user dist list messages
   045   Receive master dist list messages
   046   Announce receipt count at login
   050   Play messages
   053   Keep messages
   055   Discard messages
   059   Play unplayed messages first
   066   Login during greeting in greet-only mbx
   070   User options menu
   071   Record or change mailbox name
   072   Record or change mailbox greeting
   073   Enter and change mailbox passcode
   074   Create or modify user distribution list
   077   Change pager schedule
   082   Soft play (interrupt) message count
   083   Soft play (interrupt) most prompts
   087   Make and mark urgent
   088   Receive urgent messages
   089   Auto-play all msgs (new and saved)
   092   User will be in Dial-by-Name database
   095   Mark message for Future Delivery
   125   Clear user passcode
   126   Make/Give to mailbox with empty GCOS
   133   Don't say: "You may start your msg now"
   161   Conditional greetings
   170   Transfer to Email system
   190   Receive fax messages
   191   Make fax messages
   192   Give fax messages
   193   Deliver fax to default number
   194   Deliver fax online
   195   Specify fax delivery number
   196   Change default fax number
   200   Personal fax cover page
   216   Play receipts after Urgent messages
   227   Undelete last message with * key
   235   Display FROM field on fax cover page
   250   Allow NP PWG View login.
   251   Allow NP PWG View telephone playback/record.
   252   Allow NP PWG View client to change mailbox ID
   260   Allow NP PWG View user to have Caller ID lookup
   261   Allow NP PWG View WEB access to messages.
   262   Store Caller Line Id as a phone number
   263   Store Caller Line Id as a phone or mailbox number
   265   Enable NP RapidDial Features
   270   Enable Dial-Back Feature
   280   Enable CLI Outside caller interface (with FCOS bit 264)
   289   Enable UM-SMTP
   290   Enable UM-Web View
   291   Enable RAC (Record a call)
   292   Enable Call Director
   294   Enable the Mitel embedded player on the UM-Web View web pages
   295   Enable UMPro
   297   Enable Extended Absence Greeting
   303   Disable PWG downloads
   304   Enable UM Standard

[Mattmayn]

This is really old, but I was wondering if this is possible as well. I don't want to completely disable it, just allow to skip past it if wanted.

[ralph]

Isn't the skip just hitting the 9 key?

Ralph

[Mattmayn]

9 logs me out of the MB.

[ralph]

Isn't the skip just hitting the 9 key?

Ralph

Sorry.  I meant the '#' key.

Ralph

[Mattmayn]

It ignores that.

[Mattmayn]

From support - "Sorry - if you enable it then it will play as part of the header and cant be skipped"