Author Topic: Micolab Client minet softphone on a 5000 with MBG  (Read 1986 times)

Offline pmhaynes

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Micolab Client minet softphone on a 5000 with MBG
« on: September 11, 2014, 07:44:20 AM »
Im am struggling to get this to work.

I have UCA minet softphone working on the system locally with no issue
I have 5312 teleworker with no issue
I have micolab client mobile on an iphone working without issue (no SIP just office link)

The client connects fine from home through the MBG but the minet softphone has a red x on it and cant be used.

I had missed the external IP in the pbx node but this has now been filled in.
I have programmed the "fake" MAC address of the sofphones in the MBG. Got these form the 5000 (had to unhide it)
UCA connector is enabled in MBG

All appears to be working except minet softphone.
It is with Mitel at the moment so will post back if they fix it.

any ideas?


Offline pmhaynes

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Re: Micolab Client minet softphone on a 5000 with MBG
« Reply #1 on: September 18, 2014, 11:15:57 AM »
On the MBG configuration i had set the "Security profile" to Enhanced.
Manuals states this is only for extra security with 53xx
for Minet soft phone it needs to be set to legacy.
Needs reboot.

Thx to mitel support for getting this one.


 

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