This is a softphone. I have exited the application and reopened it several times. It just blows my mind that I can log in as myself and it works fine, then log back in as her and it doesn't. I have this with two users now. Both were recently rename accounts.
I have deleted the account in MCD (3300) i use a Virtual MCD with my controllers as backups. So went into virtual mcd, deleted the account. Went into UCA server and deleted the account. Sync'd UCA server with MCD. Waited an hour, even though sync just takes a couple mins, I got distracted. Went back and recreated in MCD properly, then synced uca with MCD, see the account, make the normal changes, apply the softphone license save everything as normal.. Same results.
What is happening, it really is strange.