I have a new user I set up on UCA that is showing the Deskphone as an active device but it really is not connecting to that device because I am also seeing an "Offline" indicator in the upper right (see attached image). When I try to make a call using UCA, I get "No more free lines available on device Desk phone (XXXX)." Same thing when I try the UCS web client. I can't see any information from the extension. I have tried deleting the user and adding it back in but the problem persists.
Anyone seen this before or have any suggestions on what I can do to fix it?
UCA Client 6.0.120.0
MAS 5.0.116.0