Call History on 5330 handsets prefixed with trunk group

[mattybrownuk]

Hi guys

On out Mitel 5330 handsets, external numbers on our call history is prefixed with the trunk group number that the call was received on.  For example, a call from 0191 123456 would show as 820010191123456, which has caused confusion amongst our sales staff.

Is there a way to change that prefix so that the number either shows 0191... or 90191... (we use 9 for an outside line).

Thanks in advance,

Matty Brown

[Dogbreath]

Same issue here. Any ideas?

[Tech Electronics]

MattybrownUK and Dogbreath,

I must assume that you are using the Call History under the Application Key instead of the feature Call Logs. Anyway, I have never been asked this question to date, but I would start with Suppressing the Trunk Number under SMDR.

Go to System > Maintenance > SMDR > Suppress Trunk Number YES

Let me know if that works.

Thanks,

TE

[Dogbreath]

Yes, this is for the Call History key. Alas that change did not work, unless it requires a call processing reset or similar before it takes effect. Funnily enough whilst testing this, I notice it put the call a couple of minutes in the future! I assume the handsets and the system are slightly out of sync.