So all OUTGOING EXTENSION under ASSOCIATED EXTENSIONS, CALLING PARTY NUMBER, CLASS OF SERVICE, ACCOUNT CODE TYPE. were the same as a known good working extension except for CALLING PARTY NUMBER. I changed that from broadcasting only the extension to a complete phone number. I had the user test after that change and dialed a TOLL FREE # only to have the display default back to its original state after thecall failed. No message, no beeps, no error code.
I had the user dial the truck directly by pressing 9201 and then a TOLL FREE # and the call worked fine. The user then went back and pressed OUTGOING and then dialed a 800 # and the call completed as it should.
I dont know what to say - Caspar and the demon!
Thanks Dwayne -