Monday, calls started coming in from our Mitel 5000 customers who are running Hipcom SIP trunks from ourselves. Voice disappears after a random amount of time.
Eventually we have fault reports from ALL of our customers with this particular combo of system and trunks.
Report it to BT/Hipcom who eventually admit they have had a lot of other complaints but it's definitely not their fault, they have made no changes to the SIP Trunk platform.
They tell us there was a patch released that fixes this problem, V6 SP1 PR2.
So why has my V4/5/6 systems been working for all this time now I suddenly need a Patch!
Upgraded three today, got another three to do tomorrow whilst a colleague does two then a few stragglers on Friday.
This will end up costing us quite a bit as we need to apply SWA from Mitel to the systems to upgrade them, also our engineering time which can't be billed out on any other jobs.
I also have a three node system using Xarios and CSM with a Faulty CT Gateway HASP. Not sure if you can still buy them since the new version came out??
Got in from Work tonight at 7pm and just as I walk in the door I get a call from another customer who runs a call centre telling me his ISDN30 is down! Fingers crossed it's BT and not a faulty PRI card. Thing is on this site he had SIP trunks which he moved away from and was wondering if he could re-instate as cover for this outage, no, we currently have a SIP trunk outage.
It's only Wednesday and I have worked 9 hours overtime so far!
Just thought I would share with you all
