Author Topic: Ringing cadence on ring group members  (Read 1983 times)

Offline Dogbreath

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Ringing cadence on ring group members
« on: July 29, 2014, 08:28:36 AM »
Set up new IVR for a customer, each option going to a different ring group. All works fine but the customer complains that the ringing cadence for calls coming through the IVR is 'internal'. [Don't know if this is a UK thing, but normally external calls go 'ring ring, ring ring' and internal calls go 'riiiiiiing, riiiiing']. I see you can set a CoS on a ring group and I have looked at the CoS options form but all I can see about ring cadence is for faxes and analogue lines.

Release level: 6.0 SP3
Active software load: 12.0.3.15
« Last Edit: July 29, 2014, 08:47:00 AM by Dogbreath »


Offline x-man

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Re: Ringing cadence on ring group members
« Reply #1 on: July 29, 2014, 02:24:23 PM »
Hmmmmm...my first thought is that since the call has been answered it is being transferred by the IVR so is an internal call.

Offline Dogbreath

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Re: Ringing cadence on ring group members
« Reply #2 on: July 30, 2014, 08:40:22 AM »
Yes, that's how it appears to behave. A DDI pointed to the ring group rings with external cadence.


 

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