Author Topic: SMDR Internal calls  (Read 2767 times)

Offline MrNitch

  • Jr. Member
  • **
  • Posts: 41
  • Country: us
  • Karma: +0/-0
    • View Profile
SMDR Internal calls
« on: July 16, 2014, 04:03:30 PM »
Is it possible to get the SMDR to spew out internal calls from one endpoint to another on the same node.


Thank you
Kenny
 :)


Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: SMDR Internal calls
« Reply #1 on: July 16, 2014, 07:17:56 PM »
No, the 5000 does not generate SMDR for internal only calls.

Offline jmarcwsp1

  • Full Member
  • ***
  • Posts: 144
  • Country: us
  • Karma: +0/-1
    • View Profile
Re: SMDR Internal calls
« Reply #2 on: July 16, 2014, 09:40:26 PM »
Even with Call/Contact Center Suite?

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: SMDR Internal calls
« Reply #3 on: July 17, 2014, 08:25:38 AM »
I honestly don't know if you can get reports like that from CCS, I currently don't have any customers using it.

The OP asked about SMDR showing internal calls, that is not an option... If CCS can get the information and generate reports based on the OAI information for internal calls, honestly I don't know that.

Offline NTEDave

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 502
  • Country: gb
  • Karma: +11/-0
    • View Profile
Re: SMDR Internal calls
« Reply #4 on: July 17, 2014, 09:51:50 AM »
Callview / CSM / Whatever it's called now will do Int to Int reporting.

The built in stuff won't.

Offline dwayneg

  • Hero Member
  • *****
  • Posts: 612
  • Country: us
  • Karma: +29/-1
    • View Profile
Re: SMDR Internal calls
« Reply #5 on: July 17, 2014, 09:52:20 AM »
Customer Service Manager alias Contact Center Suite can track internal and network calls, but you have to turn it on for each device in the CSM DB Admin screen.  Off by default to reduce records db size.

Offline MrNitch

  • Jr. Member
  • **
  • Posts: 41
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: SMDR Internal calls
« Reply #6 on: July 17, 2014, 01:52:06 PM »
Awesome thanks guys!

Offline jmarcwsp1

  • Full Member
  • ***
  • Posts: 144
  • Country: us
  • Karma: +0/-1
    • View Profile
Re: SMDR Internal calls
« Reply #7 on: July 17, 2014, 02:04:55 PM »
Mitel Customer Service Manager (CSM) has been rebranded Mitel MiContact Office few months ago  :o


 

Sitemap 1 2 3 4 5 6 7 8 9 10