Got a new user at a remote site that has about 60 Mitel phones. We sent him a new phone and it will not work on his ethernet cable even though colleages phones do. Gave him 2 more and the same thing happens. The 3 phones we sent him work at our site. We finally worked out that if we gave him a 5320 it works fine but 5320e's will not work at his site but will work at ours.
Any idea's what could be causing that problem?
software on both controllers is
release 4.2
software load 10.2.0.26_2