Outgoing Key does not allow user to dial outside call

[mkrneta]

I have several users all using the same keymap.  Only only user is stating that when they press the Outgoing button on their phone, and they dial a number, the phone just provides a dial tone after they have dialed the 10 digit phone number.  I have had the user default their handset. The keyset is correctly added to the correct CO Trunk.  Any ideas ?

[NTEDave]

Check associated extensions on that particular phone, make sure the outgoing extn is correct.

[mkrneta]

Outgoing is set to Feature Code 9200 Automatic Route Selection just like all the other phones. 

[NTEDave]

Can they dial out if they manually dial 92000xxxxxxxxxxx

Or the Trunk Group ID, normally 92001xxxxxxxxxxx

Or even 8xxxxxxxxxxx assuming all feature codes are at default.

[DND ON]

What does the display show when this occurs?

[Tech Electronics]

Mkrneta,

Have you looked at the Calling Party Number on that phone and verified it is either empty or a number you actually have; this is assuming you have a PRI of course.

Thanks,

TE