Greetings,
I have a bit of an odd call rerouting issue. Here is what I have configured:
System Speed Call 2326 is directed to our answering service
Select lines are directed to this SSC in Night1 and Night2; this works just fine
If I change the routing on Day to 2326, everything works fine
The odd behavior is when I set SSC 2326 to First or Second Call Rerouting alternatives. The calls connect but there isn't any audio. I know the calls connect because a) we get an email notification from the answering service and b) the same behavior is present when I set my cell number as a SSC.
Any ideas as to why the rerouting to the SSC would work as an "Always" alternative, but not First or Second alternatives?
Many thanks,
bcolt