Hi All,
This is my first post on this forum but hopefully in the future I will be able to contribute with people issues. I am trained in SX2000 and 3300 and work on Contact Centre, Nupoint, UCA and the MBG.
I am currently having an issue with agents on the contact centre. Randomly at the end of some calls the agent goes directly back to available rather than unavailable with the wrap up timer. This results in the agent unable to enter an account code and resulting in bad data. This is random with different agents and different calls.
Both the queues I am looking at have a correct wrap up timer as well as the COS of the agents.
Has anyone had experience of this issue?
Thanks Again
Chris