Hey guys so im on an embedded mitel 3300 and We have some Direct Inward Dial ranges that ride in on a T-1 into our Mitel 3300. Before I got to this company, I think a tech removed one of the DID numbers and programmed it to automatically forward to a remote user’s cell phone number.
I removed the call forward programming and attached a regular Superset 4025 to this DID: (818) 654-1769. I can dial the phone internally and the phone rings but when I try to call this DID from any phone outside of our building or network the call cannot be completed and I hear a recorded message, “You have reached a number that is incorrect or no longer in service. Please check the number and dial again.” I opened a ticket with telco and they traced the call across the T-1 but our phone system is not accepting the DID signal so Telco said it is our phone system programming. Can anyone help me out with the Mitel programming? Thanks alot for any help you can give.
