Voice mail no longer picking up

[dan231]

I have confirmed my voice mail account does work if I redirect calls to it or check existing messages, but if I let a call ring, it will never pick up.
I have checked my account and I can not see a problem.

What am I missing to check?

[DND ON]

System forwarding flag.

[Tech Electronics]

Dan231,

DND ON is probably correct in their assumption that the station flag System Forwarding is set to No.

System > Devices and Feature Codes > Phones > {your station} > Flags > System Forwarding

Another place to look is the actual Forwarding Paths itself to verify that their is one and that the correct flags have been set for it to forward the call when its conditions are met.

System > Devices and Feature Codes > Phones > {your station} > Forwarding Paths

Thanks,

TE

[dan231]

System > Devices and Feature Codes > Phones > {your station} > Forwarding Paths

Bingo!  This was missing. 

Thanks!!