Author Topic: Call Routing question  (Read 2304 times)

Offline SUSD

  • Full Member
  • ***
  • Posts: 128
  • Country: us
  • Karma: +0/-1
    • View Profile
Call Routing question
« on: May 30, 2014, 02:54:28 PM »
3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU

I can't seem to come up with the right options for what I want here.

Ext 7001 if no answer, Ring to Ext 7002 and if 7002 does not answer, go to 7002's Mailbox.

I get to 7002 ok, but then I can only get the Message Center, not the mailbox ?

I think the Normal, This, Last options are what I'm not getting the right combination.

Any suggestions appreciated.

Thanks.


Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Call Routing question
« Reply #1 on: May 30, 2014, 03:00:13 PM »
With voice mail, the mailbox it tries to put the message in is the originally call vm box.
I would assume you don't have a mailbox for 7001 and that's why you're getting the message center.

Ralph

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Call Routing question
« Reply #2 on: May 31, 2014, 08:52:45 AM »
Again, this is probably where you need to break the intergration because the system will try and put the call into the 7001 mailbox (which I assume does not exist if you get message centre).

So what you need to do is create a nametag HG as *7002. then forward 7001 using  call reroute first alt to *7002 and using call reroute always route *7002 to the voicemail. This will drop your caller into 7002's mailbox.

I am assuming you are rerouting an external call?

Offline SUSD

  • Full Member
  • ***
  • Posts: 128
  • Country: us
  • Karma: +0/-1
    • View Profile
Re: Call Routing question
« Reply #3 on: June 02, 2014, 10:38:44 AM »
Hi X-man,

This is for internal calls.  7001 is Housekeeping,  7002 is the Manager. If one of his staff doesn't answer a call, he wants the call to come to his phone, then if no one is around, he gets the vmail message.

Maybe there is a better way to set this up ?  I'm was trying to keep these existing extensions that have been established for some time.

Thanks.

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Call Routing question
« Reply #4 on: June 02, 2014, 12:58:56 PM »
I've never tried it with internal calls but may be worth a try. You keep the existing extensions and VM boxes just add the nametag hunt group..

call flow is 7001----7002------*7002----7002 VM.

Offline SUSD

  • Full Member
  • ***
  • Posts: 128
  • Country: us
  • Karma: +0/-1
    • View Profile
Re: Call Routing question
« Reply #5 on: June 03, 2014, 10:42:44 AM »
Hello X-man,

I did make the name tag HG. I put in call routing:

7001 always = no reroute so it will ring here first
7002 for first alt and it rings here after 7001
*7002 in second alt and nothing happens, the call just rings continuous at 7002

I tried using THIS and LAST options, but no change.

Any ideas ?

Thanks.


Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Call Routing question
« Reply #6 on: June 03, 2014, 12:58:25 PM »
*7002 should be first alt for 7002 but actually not sure that will work now...  *7002 is rerouted always to VM


 

Sitemap 1 2 3 4 5 6 7 8 9 10