Author Topic: Mitel UCA iphone softphone disconnects when locked for a hour  (Read 3394 times)

Offline unclejemima

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Sorry guys about all the similar posts, but I wanted to keep them separate incase anyone else has similar issues in the future.

Our warehouse staff all got iphones to use with mitel UCA.

The phones, if on standby (locked) for about an hour or so, the softphone disconnect and the phone won't ring.

The user has to manually open up the mitel UCA app and then the smartphone connects.   Seems kinda silly to me as they have to keep going into the app and making sure its connected.


Offline unclejemima

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Re: Mitel UCA iphone softphone disconnects when locked for a hour
« Reply #1 on: April 30, 2014, 06:23:10 PM »
Here are some screenshot of the setting if that helps...I circled in green what perhaps could need tweaking if anyone can chime in...






Offline unclejemima

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Re: Mitel UCA iphone softphone disconnects when locked for a hour
« Reply #2 on: April 30, 2014, 07:20:41 PM »
uh oh.  I just found this (see below) in the Mitel UCA Admin guide...not good news.

I'm sure there must be iphone UCA softphone users on here that can chime in...?


Offline lowradiation

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Re: Mitel UCA iphone softphone disconnects when locked for a hour
« Reply #3 on: April 30, 2014, 09:34:46 PM »
Upgrade to Android :)

Offline unclejemima

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Re: Mitel UCA iphone softphone disconnects when locked for a hour
« Reply #4 on: May 01, 2014, 03:33:01 PM »
Upgrade to Android :)

Haha.  I thought the same thing...only we purchased 6x iphone 5's JUST for the Mitel App to use as stand-alone from advice of the Mitel dealer.  I think they overlooked this as well.

The iphones are all Meraki managed now as well.  We put a lot of work into this just to change to Android... :(

Would the android devices not do this (timeout) ?

Offline lowradiation

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Re: Mitel UCA iphone softphone disconnects when locked for a hour
« Reply #5 on: May 01, 2014, 11:00:30 PM »
It doesn't timeout on mine.... Mine is connected to a Mitel 3300 though, but I don't think that should matter


 

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