Mitel Forums > Mitel MiVoice Business/MCD/3300

SIP Phone adapter

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ralph:
I believe this will be found in your network somewhere so lets start by chasing that.
A couple of questiions: 
1- what is the IP address subnet and gateway of your 3300?   
2- What is the IP address, subnet and gateway of your SIP phone?
3- Is there a firewall in between them?

4- If your SIP phone gets an IP address from a different subnet, take a Mitel phone, put it in teleworker mode by holding the 7 key as you boot and putting in the IP address of your 3300, then test with that.

You can also get your dealer to send you Teleworker TNA testing software where you may be better able to troubleshoot the issue.

I'd be absolutely suprised if the issue was not isolated to the network.

Ralph

bobcheese:
Ok so are you saying that if you plug in an analogue set into the PAP box you can make & recieve calls ok but when you plug a fax in you cant recieve faxes?

ralph:
No.  I'm only talking about 1-way audio.   This will almost always to be a network issue.

Ralph

Chakara:
  If your getting 2 way audio when an analog set is hooked up, then perhaps we have an issue with latency or jitter.  We've got a package we use to test this, but be damned if I can't recall it's name right now.  Also it is far from freeware....

  Have you set the fax to let you hear the call - can you hear the setup squeaks and squiggles?

-Chak

bobcheese:
Sorry ralph, that question was directed at PR8.

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