Now that I have figured out Class Of Restriction (thanks to everyone who helped with that) I have a new but related problem. Most extensions are now restricted to in-house calls only, but we have one after-hours and emergency number that is forwarded to a volunteer after hours. We do this by transferring the emergency number to the volunteer's phone. The emergency phone has outside calling, but the in-house extensions that will be calling it do not. I would like to transfer emergency calls to cell phone numbers, but it turns out that the call restrictions are those of the caller's station, not the station that is transferring the call, so trying to transfer the emergency phone to an outside number won't work. Is there any way around this problem short of a clumsy 2-line answering machine with forwarding?