Just to preface this, I've already spoken with PrairieFyre support on this issue and they advised that the problem is on the MCD side.
For the second time in the past month, our Contact Center Client call monitor is showing that there is a call that is waiting in queue, but never gets sent out to an agent. The "Long Waiting" column displays 1:39:xx where xx counts up to 59 then resets to 0; the hour and minute slots do not increment past 1:39 respectively. The last time this issue occurred, the call eventually abandoned after a few hours. This time, the call has been in queue since yesterday morning and is still there according to CCC.
Has anyone had a similar experience? If this is a problem with the MCD, how can I remove this call and prevent this from happening again?
Mitel 3300
Release: 5.0 SP2 PR1
Active software load: 11.0.2.19
