Shiedlsy,
It is unfortunate that you had to install a system that you don't know well enough and I can only imagine how frustrating it can be since the Panasonic and the 5000 have very little in common in terms of how they are programmed. I normally do not tell anyone this, but in your case the F1 key might come in handy on how to understand to the programming fields you are looking at. I am currently in the process of writing a manual for new technicians so they can better understand how to the programming fields work, but that will not be done for a couple of months.
Anyway, to help you out I would need some more specific information on how you have it configured for Night Mode.
The customer required a night mode where callers could leave a message.
Does the call ring in to a Hunt Group, a Phone, an Extension List, a Call Routing Announcement?
i tried setting up a phantom extn and forwarding it to voicemail and set the notification to a particular phone.
Is this the best way to go about this?
That all depends on the scenario you created for the call flow, but in my experience no it is not the best way to handle a call to go to a mailbox.
it also plays mitel prompts before and after the greeting, can these be removed?
I assume one of the promplts you are talking about this prompt? "Your call is being handled by the Mitel voice processing system."
Go to
Voice Processor in the left pane and look for
Identifcation Prompt in the window on the right and set it to
No.
The Identification Prompt flag enables/disables a custom message that identifies the voice processing system. When enabled, this prompt is heard before the voice mail greeting and states, This prompt will automatically play when outside callers:
Are transferred to a voice mailbox. The ID prompt is played BEFORE the mailbox greeting (primary, alternate, or system) is heard.
Are forwarded to a voice mailbox. The ID prompt is played BEFORE the mailbox greeting (primary, alternate, or system) is heard.
If the flag is set to "No," the identification prompt is not be played before the voice mailbox greeting when an outside caller accesses a mailbox. By default, this flag is enabled.
And if you forget to remove the default Day and Night greeting messages in a Call Routing Announcment it will play the same thing.
Go to
Voice Processor > Devices > Applications > {Call Routing Annoucment XXXX} > Day and Night Greetings in the left pane and look for
1 Voice Mail Greeting 4 in the window on the right then right-click once on it and select
Remove Selected Items.
Another prompt that most customers do not like is this prompt. "Please hold while your call is being transferred to..."
Go to
Voice Processor > Application-Related Information > Auto Attendant Information in the left pane and look for
Auto Attendant Prompt in the window on the right and set it to
No.
The Auto Attendant Transfer Prompt plays after a caller has entered an extension number that does not have an associated mailbox or extension ID. This applies to transfers from Call Routing Announcement applications that use the Transfer To Extension action
You will also need to go to each Mailbox and Extension ID and set their
Auto Attendant Transfer Prompt to No as well. Also while you are at it you may want to consider setting
Deliver Hangup Messages (when ANI is available) to No as well. I find that most customers do not want to know someone with this Caller ID didn't want to leave them a message.
One phone also has a message waiting that i cant seem to retrieve. so the phone is constantly flashing.....any ideas?
When you press the Message Button on the phone what does the display tell you it is from? Regardless you could use the
Feature code for
Message -- Cancel Current which by default is
368 and that should cancel the first message notification to the phone. Alternately if it is a digital phone you could press the
* button when viewing the message.
Hopefully, that gets you a little closer to finishing your installation, and once you answer my questions I should be able to direct you better on how to program the system.
Thanks,
TE