Author Topic: Please help Group programming  (Read 1913 times)

Offline still_th0ughts

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Please help Group programming
« on: February 26, 2014, 03:04:36 PM »
Newbie here, trying to add a number to a group hunt but don't know where to find the extension.

Basically we have a DID line that when you call this number it is automatically answered by a voicemail saying you've reach ACME hotline, please press 1 to reach Staff1, press 2 for Staff2 press 3 for staff3 and 0 for front desk, then if nothing is pressed it would go the frontdesk automatically. I would like to add another number for staff 4 but I don't know where to find.

I've searched all categories under ->Users and Devices->Group programming, but couldn't find the extension I was looking for.

Locate number resulted: The number refers to a Station.

MCD version:
release Level 5.0 SP2
Active software load 11.0.2.66
Platform MXe-III


Offline jrg0852

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Re: Please help Group programming
« Reply #1 on: February 26, 2014, 04:17:56 PM »
If you already have an existing hunt group, you will need to find where these keys are on your phones, add the next one that you want to use, keeping with the existing scheme, then add this key system line to your hunt group.

Offline still_th0ughts

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Re: Please help Group programming
« Reply #2 on: February 26, 2014, 04:23:09 PM »
I forgot to include that the number has no physical device attached to it and is listed as analog.

Offline still_th0ughts

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Re: Please help Group programming
« Reply #3 on: February 26, 2014, 04:51:30 PM »
Figured it out. I'm looking at the wrong direction. I should be looking at the MAS not MCD. Thanks!


 

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