Phantom MWI

[toolbox123]

Hi,

I have got a strange issue here.  I have a digital 4025 phone that two users are using with different extensions.  I am trying to delete the non-prime extension MWI, but it keeps saying the line is busy.  The voicemail (not imbeded, Repartee ActiveVoice) has been deleted and no-one is using this extension.  I have assigned the MWI to test phone on my desk and the MWI light is blinking away.  Where is it getting this signal and how do I get rid of it?  I have tried **12+EXT to turn off the voicemail light but not luck.

TIA

[ralph]

Easiest thing to do here is to recreate the mailbox and recreate.   Then leave a vm for it so it reactivates the light and then delete it.
This should turn it off.
Alternately, you can change the COS of your phone to match the COS ports on VM.   Then put your phone in the VM hunt group and manually enter the MWI On code and then the MWI Off code.

Ralph